on 12-09-2023 14:56. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. There are separate links for broadband and mobile. jpstuff. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 1. Forum Team. On this letter, there is a label sticker. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. 2 out of 5 stars based on 20 anonymously submitted employee reviews. Our VAT number is 591819014. on 26-12-2022 00:50. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Virgin used to send people to collect STBs, but obviously people weren't in, or dates weren't convenient etc. Hub 5: up to £75 per unit. We would like to show you a description here but the site won’t allow us. Drop us an email at the relevant address above with your business name and company. 3 weeks ago. Browse Virgin Media Virgin Media Community. Several spam calls in the space of a 24 hour period. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). It’s all part of the Virgin Media service. Expertise in implementing, developing and reviewing procedures. . Options. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. Hi SueBW4 👋🏼. Mon-Sat 9am-5pm. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. when you join us. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. What until Watch ; Switching ; Virgin Media and O2 ; Help. LONDON. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. Equipment Collections Representative Virgin Media. com ) to arrange an appointment for our collection team to come round and pick it up. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. Build the ideal Virgin Media package for your unique needs. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. Actavo is Virgin Media Ireland’s exclusive partner for the installation and support of its high-speed Triple Play offering – broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. They provide telephone, television and internet services. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I'm sorry to hear you've been struggling to send your Hub 3 back to us. You may choose to receive a paper bill instead. However since then I have h. 3 weeks ago. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. 2 weeks after this I was sent a bill for the disconnection again. Will charge remainder contract as unfulfilled Death certicate will not change status either. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). £25. If there are you can book an engineer online too. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. 11. I don’t have, have never had and now will never have a virgin media account. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. I have just received my TV box and my Gig 1 router. Services and installation of equipment may vary subject to government advice on COVID19. Debt collectors for no debt. Manage Your Account. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. In a single year our connectivity: Supports 708 million credit and debit card transactions. Regional Customer Premise Equipment Collections Manager Virgin Media. Phone. Various cable mediums are used in modern systems to transmit data. £25. com to arrange pick up. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. By Email: To download the relevant forms, please see visit our Help pages. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Full time People enjoy this job; Good employer; Good shift notice. They have been chasing payment directly and through 3 debt collection agencies. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. “In 2020, we refurbished and reused 1. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. Hub 5X: up to £85 per unit. Manager at Virgin Media Coventry. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Hi. In answer to your questions. Virgin Phone Switchover. They provide telephone, television and internet services. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). QuickStart, set up and connections. If you can get Quickstart, you can choose one of two delivery options. The equipment is provided for use by residential customers and are for residential, non-commercial use only. Stores Operative. Public Sector Queries. Virgin Media Quickstart set up. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. Go to Virgin Media support. Apply Today. Final payment in Collections. Turn on your TV and get connected. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. They'll also give you a one hour delivery slot, so you'll know. You will be part of a stores team providing a materials collection and delivery service,. This is absolutely diabolical service. Early Disconnection Fees- PAYM & SIM Only Contract. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. Any remaining balance will be applied to subsequent bills until the credit is used. Gaming. Skip to kopf content Accessibility Help . Apple Fitness+ is free for 3 months, then £9. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Additional. Also keep the receipt that you are given for tracking purposes. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. If. Do feel free to call our team on 0345 454 1111 or 150 on your Virgin Media landline service, close to our opening time of 8am - to avoid longer call queues, if you want or need to discuss the pending visit with our team further. Options. I contacted VM via WhatsApp and then phoned VM collections dept. Sign in or register . Home Phone. co. 22 received an email from virgin media and medallia confirming it had been received, that it wo. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. So far so simple. I had an email -. Phoned to chase, 45 minutes trying to get someone to make sense. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Introduction. . Posted 7:20:44 PM. VM sent packaging for equipment which was duly returned. Account - Cable. on 15-01-2023 17:19. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. They provide telephone, television and internet services. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Visible. I carefully collected my virgin media equipment and sent the package. But I'm still a customer. Security matters. 00. 0345 454 1111 – if you’re calling from any other phone. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. You may also wish to ring us on 0345 454 1111, and our team may be able to. Discount worth up to £511. Also when I followed the instructions and peeled off the original address. 5k per year. Introducing the My Virgin Media app . Early Disconnection Fees- PAYM & SIM Only Contract. 22/03/2023. 9 months’ discount (£274. happyhippo207 • 3 yr. You have contacted me this week again about sending the old one back to you. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. Here you’ll find all the help you need for Virgin Media related problems and issues. Services and installation of equipment may vary subject to government advice on COVID19. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. This promotion means you won’t pay the usual setup fee of £35. VM don't need the ethernet or coaxial cables returning. As subject. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Alternatively, contact CollectPlus for help sending your package. Finally passed to Alex who informed me kit was ordered and be here today. Equipment Collections Representative. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Options. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. . Equipment Return. If you can set up using a Self-Install pack, but choose to use an engineer for. We'll telling you select long it takes, what you'll need, and thing to expect. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. Collections Advisor (Current Employee) - Birmingham - 1 November 2016. Additional comment actions. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting. I left Virgin months ago and have arranged for my equipment to be collected. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. I ordered and paid the initial fee for a contract with Virgin Media Broadband. If you think you’ve used the incorrect bank account details when paying via bank transfer. Options. Anyone can find this group. . Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. Options. We would like to show you a description here but the site won’t allow us. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Breakroom Rating for Virgin Media Based on 122 ratings from their employees See all job reviews About Virgin Media. It is usually a mail returns bag or a plain flat-pack returns box. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. Options. HomeI'm sorry if this is the wrong board. All customers need to do is contact Virgin Media to arrange the return. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. VM don't need the ethernet or coaxial cables returning. Telling me I need to return my Hub to avoid having a £40 charge on my account. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. Equipment Collections Representative Virgin Media. This message will be available via the red bar at the top of the page. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. When you place your order, we'll let you know. However, the contract emailed to me gives the new address for. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. on 19-10-2021 15:13. You can find loads of helpful information on the Virgin Media support site. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. We. Unique you've got your equipment home, her may need some aid setting she. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Alternatively, dial 0345 454 1111* from any other phone. Salary: £25,000. 28 December 2011 at 1:11PM. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. com, the worlds largest job site. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. , staff badge ID no. Please join me on private message so I can locate your account and pass account security. on 19-11-2022 18:06. Tried to rebook and never got the email confirmation. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Proper breaks; 7. Reply. You can ret. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. We’ll be in touch within the next 3-5 working days. Full time People enjoy this job; Good employer; Good shift notice. on 12-11-2022 09:30. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 1800 941 114. Hi all - Looking to get a 2nd TV 360 box. Pack up your equipment in the Virgin Media recycle kit provided. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). 23 Aug 2021. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Seacroft, Leeds. Report this profile Report Report. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Saturday: 8am to 8pm. Sutton, England. Understanding your Virgin Media bill. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. STOKE ON TRENT. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. to 9 p. Please follow the simple instructions we've provided in the pack that we delivered with the new. About our Virgin Landline help and support page. com, the worlds largest job site. You've come to the right place. Then enter your email address, and click on email me my new label and follow the instructions. Posted 7:21:49 PM. You’ll be the person who collects our equipment from active or disconnected customers premises. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Skip to main content Accessibility Help . Today I have received an email and a text message regarding the return of my equipment and that they. Struggling to pay. I have requested a collection of my equipment three times and to date you have failed to turn up twice. Mobile Your Account. Mbps average. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. £21,968 - £22,369 a year. The answer is yes. Full-time. All Rights ReservedSee what you can do. Or iIf you have a printer you can print out your own label and return the equipment. Whether you're upgrading, downgrading, disconnecting or leaving us, the first step is to let us know either online or over the phone Once the change is registered, our system can. I will send you a private message now, so I can get something arranged for you. Any remaining balance will be applied to subsequent bills until the. This depends on the equipment you want to recycle. Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. 20 Virgin Media reviews. Shop. In that case you'll end up with VM. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Employer Est. There are two paths you could take here, both will depend on your having VM broadband. Our customer service team is available to help you 24/7. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Any remaining balance will be applied to subsequent bills until the. They’re super knowledgeable on all our products and services. Virgin Mobile. Find out how to do it yourself, or how to get one of our engineers to help. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. In addition, we’re constantly working to minimise the packaging materials that we use in order to be compliant to the Packaging (Essential Requirements) Regulations 2015. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. Received a letter from bpo collections when account cancelled. Our Products. Mbps average. 1 ACCEPTED SOLUTION. uk. D01 C9W8. They definitely haven't called. Virgin harassing me with multiple debt collection agencies. Gateshead. Now not replying to my emails or live messages. uk. Re: Problems returning my equipment. 0 Kudos. As subject. Registered office address: 500 Brook Drive, Reading, RG2 6UU. businesssupport@virginmedia. It's an outstanding balance and will just go through the collections process. Bradford. Full time People enjoy this job; Good employer;. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Early Disconnection Fees - Classic contracts. In this. Booking an engineer is easy with Virgin Media. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. Strangely, VM also doesn't know when the kit will be collected. My Virgin Media . We know things can happen, and we're here to help put things right. If that's the case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday and ask. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin Mobile - Other legal stuff from 17 June 2022. com, the worlds largest job site. This is absolutely diabolical service. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. collections team manager at Virgin Media West Midlands, England, United Kingdom. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. You have now charged me £40 for equipment I do not want and would be happy to return. Thanks for posting on the Community Forums. 3m items, including set-top boxes. Virgin Media Gets Very Weak Customer Support Rating. customer collections virgin media jobs. Turn on and start the hub. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. Virgin Media’s research also found that more than 20% of its 5. To find your nearest collection point, just go to recycle-more. I have explained this to every agent and have never been able to get my number removed from the system. Working hard to help connect the nation, shop our offers and order online. To learn more about our equipment and technical support click here. Step 2: Label your package. Virgin Media is a. As its now past 17:30 is it - 5395375. I am not prepa.